Mayor Pike sits down with Dawn Shumway, the 911 Public Safety Communications Manager for Ada County Sheriff's Office, to talk about use, needs, and things the public should know when they call 911 or non-emergency dispatch for help.
TIMESTAMPS
0:14- Introductions
1:21- Geographic area for dispatch services.
1:54- What is the call volume like?
2:49- Staffing levels.
3:46- How do dispatchers stay calm during stressful calls?
5:34- What calls are appropriate for 911, and what are considered non-emergency?
10:42- What support is needed and provided for dispatchers?
11:49- Professional re-direction.
12:52- Things you should know when calling dispatch.
16:21- What is the process to become a dispatcher?
18:08- Final remarks.
TIMESTAMPS
0:14- Introductions
1:21- Geographic area for dispatch services.
1:54- What is the call volume like?
2:49- Staffing levels.
3:46- How do dispatchers stay calm during stressful calls?
5:34- What calls are appropriate for 911, and what are considered non-emergency?
10:42- What support is needed and provided for dispatchers?
11:49- Professional re-direction.
12:52- Things you should know when calling dispatch.
16:21- What is the process to become a dispatcher?
18:08- Final remarks.